Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Rienfdomma Garden Centre website (rienfdomma.com) and all related services, features, content, and products offered by Rienfdomma Garden Centre ("we," "us," or "our").

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. About Rienfdomma Garden Centre

Rienfdomma Garden Centre is a UK-based business specialising in premium gardening tools and equipment. We operate from our showroom at:

142 Garden Way
Cheltenham GL50 2PQ
United Kingdom

Company Registration: [Registration Number]
VAT Number: [VAT Number]

3. Use of Our Website

Permitted Use

You may use our website for legitimate purposes, including:

• Browsing our product catalogue
• Reading our blog and educational content
• Contacting us for information or support
• Subscribing to our newsletter
• Using our consultation services

Prohibited Use

You agree not to:

• Use the website for any unlawful purpose
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorised access to our systems
• Scrape or harvest data from our website
• Impersonate another person or entity
• Interfere with the proper working of the website
• Post inappropriate, offensive, or harmful content

4. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing information. However:

• Product colours may vary due to display settings
• Specifications are subject to manufacturer changes
• Prices are subject to change without notice
• Product availability is not guaranteed

Pricing

• All prices are quoted in British Pounds (GBP)
• Prices include VAT where applicable
• Delivery charges are additional unless stated otherwise
• We reserve the right to correct pricing errors

Orders and Sales

For in-store purchases and orders:

• All sales are subject to product availability
• We reserve the right to refuse any order
• Payment is due at time of purchase or delivery
• Large orders may require advance payment

5. Delivery and Collection

Delivery Services

• Local delivery available within 15 miles of our store
• UK-wide courier delivery for smaller items
• Delivery times are estimates, not guarantees
• Additional charges apply for remote locations
• Someone must be available to receive deliveries

Collection Services

• Items can be collected from our Cheltenham showroom
• Photo ID may be required for collection
• Large items may require appointment scheduling
• Collection must be within 30 days of purchase

6. Returns and Warranties

Consumer Rights

Your statutory rights under UK consumer law are not affected by these terms. You have the right to:

• Receive goods that match their description
• Return faulty goods for repair, replacement, or refund
• Cancel certain purchases within 14 days

Our Returns Policy

• Defective items will be repaired, replaced, or refunded
• Returns must be in original condition with receipts
• Custom orders and personalised items may not be returnable
• Return postage costs may apply

Warranties

• Manufacturer warranties apply to all products
• We provide warranty support and claims processing
• Extended warranties available on selected items
• Proof of purchase required for all warranty claims

7. Services and Consultations

Expert Consultations

• Consultations are available by appointment
• Consultation fees are payable in advance
• Fees may be credited against subsequent purchases
• Cancellations require 24 hours' notice

Repair Services

• Quotes provided before work commences
• Work guaranteed for 90 days
• Customer approval required for additional work
• Collection required within 30 days

8. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

9. Intellectual Property

Our Content

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights. You may not:

• Reproduce our content without permission
• Use our trademarks or branding
• Create derivative works from our content
• Sell or distribute our content

User Content

By submitting content to us (reviews, comments, etc.), you grant us a non-exclusive right to use, modify, and display that content for business purposes.

10. Limitation of Liability

To the fullest extent permitted by law:

• We exclude all warranties not required by law
• Our liability is limited to the price of goods or services
• We are not liable for indirect or consequential losses
• Nothing in these terms excludes liability for death or personal injury
• Our liability cannot exceed £10,000 for any single claim

11. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Government actions or regulations
• Strikes or labour disputes
• Supplier failures or shortages
• Technical failures or cyber attacks

12. Termination

We may terminate or suspend your access to our website or services at any time for:

• Violation of these Terms
• Illegal or harmful activity
• Non-payment of fees
• Other business reasons

13. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts. Any disputes will be resolved in accordance with English law.

14. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Rienfdomma Garden Centre regarding use of our website and services.

17. Contact Information

18. Alternative Dispute Resolution

If you are not satisfied with how we handle any complaint, you may be able to refer your complaint to an alternative dispute resolution provider. We will provide details of appropriate schemes if applicable to your situation.

For consumer disputes, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr/